Apple expert providing guidance and training on Mac support to other support team members. Please note that all salary figures are . To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Apple training delivers everything you need to learn about the technologyonline and on your time. Copyright 2000-2023 MacRumors.com, LLC. Therefore, we are committed to treating all applicants fairly and equally. Theyre so grateful and that feels really good.. Apple Professional Training exams are offered online and cost $149. However, we cannot independently confirm if the Weibo account has a proven track record. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. It lasted 10 days and was always closely monitored by a manager and a store lead employee. You know, just like the things we make. You reassure customers when delivering product diagnoses and potential solutions. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. The program is open to institutions in Europe, the Middle East, India, and Africa. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. Apple participates in the E-Verify program in certain locations as required by law. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Take proctored certification exams from your home or office. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. An Apple logo or digital badge is a seal of approval and a promise of excellence. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Recertification exams for unexpired certifications cost $49. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Regardless of the situation, your communication skills can help you be an effective technician. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. When a customer needs assistance, you quickly assess their situation. The work environment for an Apple technical specialist is usually in an Apple Store. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Both full-time and part-time jobs are available. You have excellent time management skills and can make decisions quickly. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. This cookie is used by the map which helps visitors to identify and reach the facility. A selection of macOS tips to make your Mac life a more effortless experience. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. I worked for Apple in a Connecticutstore from October 2010 through May 2012. By clicking Sign up, you agree to receive marketing emails from Insider Introduce yourself, and well get in touch if theres a role that seems like a good match. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Communication skills: Communication skills are essential in any technical role. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Both full-time and part-time jobs are available. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As mobile devices become more complex, technicians will be needed to repair and maintain them. I also think readers might find the level of diversity among the talent at Apple very inspiring. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Apple certification programs are IT professional certifications for Apple Inc. products. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Copyright 2023 Apple Inc. All rights reserved. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Get weekly top MacRumors stories in your inbox. And thats our greatest strength. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Some employers may accept candidates with a high school diploma or an associates degree. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple is an equal opportunity employer that is committed to inclusion and diversity. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Apple is a drug-free workplace. United States Department of Labor. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. The entire store team benefits from your commitment to providing the best care for customers. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple is an equal opportunity employer that is committed to inclusion and diversity. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. You reassure customers when delivering product diagnoses and potential solutions. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Youll need to be flexible with your schedule. Title(s) held: My official title was "specialist." Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. And after youve passed an exam, display your verified digital badge on any professional networking site. All our courses are practical, hands-on, and led by trusted Apple experts. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Because to create products that serve everyone, we believe in including everyone. Melissa is learning about more than technology. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. When a customer needs assistance, you quickly assess their situation. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . They will also learn about the software and hardware they will use on a daily basis. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Save someone's day. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. And after you've passed an exam, display your verified digital badge on any professional networking site. By clicking Accept All, you consent to the use of ALL the cookies. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . They can also help businesses to develop and implement best practices for protecting their data. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. When a customer needs assistance, you quickly assess their situation. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I will never forget them. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. And be amazed by what it does for yours. In addition, as people continue to use their mobile devices for a variety of tasks, such as banking and shopping, technicians will be needed to fix these devices when they break or malfunction. I agree to the. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Here are three trends influencing how Apple Technical Specialists work. The entire store team benefits from your commitment to providing the best care for customers. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Filter our Apple training by your desired technology. This can be a very rewarding job, but it can also be stressful at times. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Related: 17 Apple Technical Specialist Interview Questions and Answers. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. United States Department of Labor. There is tons of support when needed and the training/onboarding process is great. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Its a secure, shareable credential. You have excellent time management skills and can make decisions quickly. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. But opting out of some of these cookies may affect your browsing experience. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple's most powerful Mac will finally shift to Apple silicon. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. By helping Apple maintain strong relationships with customers, you are instrumental to our success. At Apple, the learning never ends, and team members continually support each other. We were thanked for coming and then excused once we had completed our quiz. This cookie is set by GDPR Cookie Consent plugin. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Review information and details about the policies, terms, and conditions for Apple training programs. I guess the one part of the job I didn't look forward to was closing the store at night. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Copyright 2023 Apple Inc. All rights reserved. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You maintain composure and customer focus while troubleshooting and solving issues. Own your learning schedule with self-paced, online courses. And thats our greatest strength. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. It was a month before any of us would be on the sales floor alone. Design and lead tailored in-person and virtual trainings.. Below, we have recapped what to expect from Apple this March and April based on rumors. The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is installed by Google Analytics. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. You maintain composure and customer focus while troubleshooting and solving issues. The latest news and updates, direct from Apple. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Review the relevant exam preparation guide for detailed instructions on how to prepare. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. . This requires a lot of testing and coordination between different teams within Apple. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Helping customers and providing technical assistance. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Learn more about your EEO rights as an applicant (Opens in a new window) . This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". This cookie is used for advertising, site analytics, and other operations. Europe's No.1 Apple Training Specialist. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apples most important resource, our soul, is our people. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Apple Professional Training courses are available now at training.apple.com. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Sign up for notifications from Insider! Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. See which role best matches your experience. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.".

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