Can I use a splitter to connect my card reader? Store your devices and cables in a safe place away from moisture, extreme temperatures and debris as these can cause fire, electric shock, injury or damage to your Square product. Square Dock for Square Reader 3,629 $23.99 Frequently bought together + + Total price: This item: Square Reader for contactless and chip $38.40 Square Dock for Square Reader $23.99 Square Reader for magstripe,Lightning Connector $9.88 ReadyWired USB Charging Cable Cord for Square Contactless and Chip Reader 37 Amazon's Choice in USB Cables How do I connect the reader to my mobile device? Thanks for reaching out on this forum thread. Bluetooth will automatically turn off when your reader is in a dock connected to a Square Stand by USB cable. Square doesnt give information about total battery capacity but says that its designed for all-day use. If Square Reader lights turn on, youre all set. Try plugging the power adaptor into a different outlet. After 20 seconds, release the button and wait 10 seconds. If your Square Reader is in a dock, plug the dock's power cord into an AC outlet. AMA With 2H Media: Planning Your 2023 Marketing Budget, Finding a Gap in the Market to Build a Brand. Clear your Bluetooth cache if you have an Android device. Always charge your devices in a dry environment away from all sources of moisture. Airplane Mode disables Bluetooth on your device. For iOS devices, this can be found in Settings Bluetooth. The USB hardware hub on my Square Stand is full. Yes. Press and hold the button on the Square Reader for around 10-15 seconds. Always plug and unplug your cables and chargers by holding onto the end of the cable. The Bluetooth connection may be out of range and could disconnect. To do so, head to Settings > Privacy > Bluetooth and enable permissions for the Square app. Watch this video to learn how: Contactless payments describe the act of paying without touching anything. This device complies with part 15 of the FCC Rules. If the lights on the Square Reader dont turn green, firmly press and hold the readers button for a full 20 seconds. Press the button on your Square Reader once to see the battery level. Press the button again to turn the reader on, observe any lights on the reader. To power it on, push the button on the reader. Press the button again to turn the reader on and observe any lights on the Square Reader. LED status lights square reader flashing red 3 times. The lights on your reader will flash orange, then red, and then they will stop flashing. You can also first try briefly putting your device into Airplane mode. If you see a blinking red light, that means your Reader battery is low and should be charged immediately. Can I use the contactless and chip card Reader in Offline Mode? Your Square Reader requires a strong and secure Internet connection to take card payments successfully. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Always plug and unplug your cables and chargers by holding onto the end of the cable. You can also reset your Square Reader to disconnect it from all previous devices: Charge your Square Reader for at least 20 minutes. Visit Square Shop to learn more. If your Square Reader is in a dock, plug the docks power cord into an AC outlet. Do not let go of the power button until after the red lights have stopped flashing. i have the exact same issue ; the first and last light are blinking red. Press the button again to turn the Square Reader on and observe any lights on the reader. Press the readers button for 36 seconds to put it into pairing mode. Visit Square Shop to learn more. If you see any debris or damage to a cable or any connectors, discontinue use and contact Square Support for a replacement. Plug in Square Reader for at least 20 minutes to be sure its charged. . Square hardware can only be used in the country where it was originally purchased. Verify that your Square Reader can go into pairing mode. Restart your phone, tablet or other electronic device. Can I use a splitter to connect my Square Reader? To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap Forget this Reader. You can also disconnect the reader by holding down the button on the reader for 20 seconds, until the red lights stop flashing. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. The use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Can I use any USB cable to charge the reader? Get the most life out of your Square Reader for contactless and chip & PIN cards by avoiding damage to the hardware. An attempt to break the reader open to access the mechanisms inside is detected. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones or fluorescent lights. If the lights dont turn on, please try again. The BBPOS Chipper 2X BT is a handheld reader for use with mobile applications. To protect your device: Do not use strong magnets, hook-and-loop fasteners (like Velcro), adhesive or mounting hardware not tested by Square to frequently mount and unmount Square Reader. Do not let go of the power button until after the red lights have stopped flashing. Olivia | Social Care @ Shopify- Was my reply helpful? My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, compatible device with the latest version of the Square app, Troubleshoot your Square Reader YouTube video, connect the reader directly to the Square Stands USB accessory hub. How do I charge the reader and how long will it take to charge? To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . My Square Reader wont pair with my device, Charging and Powering Your Square Devices Safely, Accepting Chip and PIN Card Payments with the Square Contactless and Chip and PIN Reader. If the Square Reader lights dont turn on, try again and make sure to firmly press and hold the Square Readers button for a full 20 seconds. Chip & Tap Reader: First and last flashing red lights. You can check the battery level on your Reader by tapping the small button on the side. To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Use a small object like a bobby pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds or after the four lights stop blinking red. Check out our video on Accepting Chip Card Payments with the Square Contactless and Chip Reader for additional help. If the lights on the Square Reader turn on, youre all set. Design images are covered in a clear enamel Reset your Reader.Hold down the power button for approximately 20 seconds until you see red lights stop flashing on the Reader. Move your Square Reader away from sources of Bluetooth interference such as microwave ovens, cordless phones, fluorescent lights, or using your Reader on a metal table. You can purchase the Dock for Square Reader via Square Shop. Certain attachments and environments can cause damage to Square Reader over time and shorten the lifespan of your device. Always plug and unplug your cables and chargers by holding onto the end of the cable. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. Do not let go of the power button until after the red lights have stopped flashing. Move Square Reader away from sources of Bluetooth interference, such as near microwave ovens, cordless phones, or fluorescent lights or on a metal table. Before you attempt to connect your Square Reader, make sure that your Square Reader is fully charged and your device has a strong Wi-Fi or cellular data connection. If you see red lights, youve held the button too long and need to try again. The reader will automatically go into the appropriate mode when not in use to save battery. Click Like to let me know! If the Square Reader and device are more than three metres apart, move your Square Reader and device closer when in use. We recommend connecting the reader wirelessly to your iPad via Bluetooth LE. The four LED lights displayed on your contactless + chip reader will tell you all you need to know about your reader, check out the guide below: Note: If you dont see one green light to initiate a payment after 30 seconds, please tap Re-enable Apple Pay and Contactless in the app. This next bit isnt quite software related, but its worth mentioning all the same: Square Terminal comes with a promise of 24/7 phone support. Use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Which causes your Square Reader will disconnect. Make sure to firmly press and hold Square Reader's button for a full 20 seconds. If you continue to have trouble with your Square Reader after trying the above steps, you can reset your Square Reader: While Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on Square Reader for 20 seconds. If Square Reader lights dont turn on, try again and make sure to firmly press and hold Square Reader's button for a full 20 seconds. Questions requiring a reply can be sent from the contact link at the top of this page. Disconnect the USB cable from the stand or dock and then attempt to pair. Thanks, we'll work on improving this article. We offer several compatible phone and tablet cases that hold both your device and your Square Reader. Immediately release the power button when you see the four orange lights. For next steps please contact our. Check out our Troubleshoot your Square Reader YouTube video for additional help. If you see red lights, youve held the button too long and need to try again. Tap the menu icon,Settings, and Hardware. If youre having trouble with your Square Reader connecting to your mobile device or tablet, check out our helpful video walkthrough of the most common troubleshooting steps. Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. Compare POS software options at square.com/pos. Square cables and wall chargers are tested thoroughly and adhere to government standards. You should see a single green light on Square Reader before you ask your customer to make the payment. Always charge your device in a well-ventilated area. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Verify that your reader can go into pairing mode. To use Square, sign up for a free account on their website, then download the app on a tablet or smartphone, connect a card reader, and start selling. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. Make sure to firmly press and hold the Square Readers button for a full 20 seconds. This item is available in Red, Blue and Black colors. The reader is $49. Open Google Play, and then tap the menu button followed by "My Apps.". Avoid using Square Reader in wet environments, and avoid getting water or liquid in the dip slot. This puts it into pairing mode Confirm that your customers card has a chip, meaning its EMV-enabled. Store your devices and cables in a safe place away from moisture, extreme temperatures, and debris as these can cause fire, electric shock, injury, or damage to your Square product. Once your Square Reader is ready to be paired, open the Square POS app: Verify that your Square Reader can go into pairing mode. After swiping their card, the solid red light on the card reader changes to flashing green and then returns to solid red. Follow the instructions on the screen of your device to begin pairing your Reader. Can I connect my reader to multiple devices at the same time? Wait a few seconds for Square Reader to connect. Welcome to Shopify Community. Before you attempt to connect your Square Reader, make sure that your Square Reader is ready to be connected. Re: Chip & Tap Reader: First and last flashing red lights. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately. See Apples article on Bluetooth interference for additional information. If you see a blinking red light, that means your Square Reader battery is low and should be charged immediately.

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