If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. To post a ticket for sale on viagogo You must first register with the Site. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Report. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. the particular seat or standing area your ticket is for, including the block of seats and row number. Why can't I see my order or sale in my account? Viagogo is a secondary ticketing site. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Reiwa 5th Spring Tour Grand Sumo Tickets. Selling a type of mobile ticket and transferring it to the buyer. Sellers should use our automated online confirmation process. How do I edit my listing? Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Ticket listings are a representation of actual seat location. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. Hello has anyone had a successful outcome from viagogo through paypal. 2.16 Season Cards. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. 2.15 Claims under the viagogo Guarantee. What are the viagogo Terms and Conditions? Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. 6.8 All Sales are Final. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 3.1 Accurate Descriptions. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Find out more about salaries and benefits at Viagogo. Be the first to hear about special offers. Are investors underestimating the impact of rate rises? AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Do I have to pay a service charge if the service is poor? Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Sadly I could no longer attend on the new date which was in October 2021. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 6.3 Allocation of Risk. Job Title. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. All. Get the transfer info. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You may also file for a claim if your tickets are invalid or not accepted at the venue. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. | Read 12,461-12,480 Reviews out of 30,829 You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Your payment will be initiated 10 business days after the event takes place. The comments below have not been moderated. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. 5.3 Disclosure of Information. Copyright viagogo Entertainment Inc 2023. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 6.10 Notices. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. TicketNetwork. Limerick, County Limerick 35 reviews; Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. See all 12 articles. This does not affect our editorial independence. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Some links in this article may be affiliate links. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. I got food poisoning while eating out, can I get my money back? Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 6.11 Permitted use. If you can't make the rescheduled date, then you're entitled to a full refund. 7.1 Ownership of Intellectual Property. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. In November, the firm was required to improve the information it gives to. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Viagogo should be the subject of a full criminal investigation.. The companys full name, according to a well-placed source, is Global Experience Solutions. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Start today for 5% back on up to $1,000,000 in branded sales. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. They then charge a booking fee on top of the tickets. 2.5 Tax on Seller Proceeds. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Fast forward a few years, and the details she entered were still saved on your account. Read more hen we pay for them, not a week before! 7.3 Additional Policies. In April the Competition and Markets Authority (CMA) threatened it with legal action for. I entered the incorrect email when registering, how do I change it? Event dates, times, venues and subject matter, which are listed on the ticket, may change. 2.2 Registration. I went back to Viagogo to ask for a refund. As you could not provide the tickets for your sale 9799872, we have had to cancel this. 5.2 Violations, Termination and Suspension. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Is commercial property a great value investing opportunity? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. Learn more. In this case they counted them as arrived the moment UPS scanned the tracking label. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. To sell tickets, a Seller lists the tickets in the Site database. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 7.5 Miscellaneous. Viagogo Won't pay me for my sold tickets. 1.4 Modification. Pay by credit . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Thankfully, I have now managed to get to the bottom of it. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. . We will also add sales or value added tax on our fees as applicable. This fee will be deducted from your payment. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. 6.4 Release. Theres a problem with my wedding venue or supplier - what are my rights? are safe places to buy tickets. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. We will be looking closely at this evidence to ensure that the order has not been breached. 2.18 Merchant Description. You will need a username and password to access the Site and use the Services. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You may only use the Services if You can legally enter into and form binding contracts. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. 1. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.1 Requirements. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Yes No Contact Customer Support Regional Settings Pay by PayPal, a free service to pay online without sharing your financial information. 1.3 viagogo Guarantee. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.14 Substituted Seat Locations. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Super Bowl Ticket. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. We will not allow You to buy or sell tickets before You have registered with Us. Affiliate links: If you take out a product This is Money may earn a commission. If an event is rescheduled to another date, your tickets should be valid. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 1 Complain to the ticketing website. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If you click on them we may earn a small commission. 4.3 Sellers Shall Not Include Promotional Material with Tickets. After you raised a dispute did paypal stop or refund deduction from card? The tickets were sold in October for 180, but so far I have not seen the money. Welcome to viagogo's online ticket exchange (the "Site"). A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Pay by PayPal, a free service to pay online without sharing your financial information. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. We do not allow any commercial relationship to affect our editorial independence. From 17 January, it will have to make changes such as identifying when sellers are. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. Ireland 39 reviews. I want to ask if anyone know their custumer service valid e.mail ? The Viagogo Platform allows contracts for the sale of Tickets to be concluded. When listing seated tickets, all tickets in the same listing must be consecutive seats. 2.4 Listing. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Clear. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund.

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