Get Directions Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Here's everything you need to succeed with Okta. It was as simple as they said, adds Myers. Once the Openforceplatform was in place, a major pressure point was released. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. Independent Contractor Earning potential. A wide array of jobs -- many of them well-paid -- don't require a degree.. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Apply now and a member of our team will work quickly to review . No problem. Goodbye long commutes, rigid schedules, and busybody managers. Everyone else we spoke to claimed they were cloud-based but they weren't. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. We'd have had to build out a lot of infrastructure. Live far from an urban center? Liveops: Flexibility. Click herefor technical info. Username or Email Password. Life doesnt always run on a schedule. Build a thriving work-at-home business providing remote customer service for top brands. Login to track your existing support requests. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Its why weve led the industry in virtual flex agent services for more than 20 years. Please update your browser to the latest version on or before July 31, 2020. Learn about Liveops Enterprise Solutions Click Here . On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Customers sometimes need to speak with a live agent. Consider holiday gift experiences. We cant do this. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Improving Peoples Lives. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Username or Email Password. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Looks like you have Javascript turned off! Unfortunately they dont pay a minimum per hour like other companies. Liveops SWA Array Overview This app integration supports Single Sign-On. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Go Further; Marketplace. I still love it., You make your own schedule. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Gift Matching About Liveops Employee benefits & perks. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Not everyone will be as precious with your business as you are. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. I wish there was some type of base pay. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. The world class support of Liveops and unparalleled access to world-renowned clients. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Pros. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Need to plan around other commitments? One where youre provided with free warm leads? Heres a direct link to where you can sign up. Improving Peoples Lives. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Conducting inbound/outbound customer service calls. Liveops is a legitimate company. Reach out to us. Copyright 2023 Liveops, Inc. All rights reserved. Scottsdale, AZ 85257. Reach out to us. If there are system issues, you will not get paid. Find Out How & Apply . Your customers deserve the best at every touchpoint. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Avoid Recruiting Scams As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Support. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Or you do, but sit & sit with few to no calls? Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Please enable it to improve your browsing experience. The more investment you make in yourself, the greater the reward. . But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Sign an Independent Contractor Agreement. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login to know the status of the ticket. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. For 10 years, she successfully owned and operated her own business in her home state of Indiana. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Best of Antivirus Software. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. fits your experience, personality, and preferences the best? Mobile first. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Companies across a variety of industries trust Liveops to provide virtual contact center services. Liveops Nation - Virtual Call Center Community. Join Liveops Nation and experience the freedom and autonomy of being self-employed! If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. I still love it., I strongly recommend not working for this company. Organizations. Learn about Liveops Enterprise Solutions Click Here . Keith Myers, SVP Business Technology, Live Nation. Browse case studies, customer service tips and other helpful resources for enterprises. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. See Capabilities for more details. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. The freedom of an entrepreneur. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Its a good company depending on the project you are on. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Support. You can actually enable a person to get to an application through the Okta platform. Independent Contractor management Ditch the paperwork and endless manual tasks. You can also manage cookies in your browser settings. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Want to become a Liveops agent? Enjoy the freedom and flexibility of being your own boss. You can also manage cookies in your browser settings. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Onboarding employees has become much more efficient. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Check the Eligibility requirements and make sure were currently accepting applications in your state. That syncs to Okta and then that person cannot access any applications. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Apr 04, 22 (Updated: Sep 19, 22) Liveops is a recognized thought leader in the virtual contact center and customer service industries. Whats it like to be self-employed and provide virtual contact center services? LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. To find out more, read our Privacy Policy and Cookie Policy. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Earning potential. Then Liveops is looking for you! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. . Keep in mind, the more you service, the higher your earning potential! REDUCE RISK Rest assured your contractor compliance is always audit-ready. When someone leaves, they're deactivated. Find Out How & Apply . Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. The sign-in URL is the web address you use in your desktop browser to access your company portal. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Openforce simplifies your contractor management processes by providing a single platform solution. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Provide support to users of top tax software providers. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Autonomy. Password Remember me Or, sign in using: Are you an employee? Liveops Okta. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Facilitating collaboration and communication with the best available solutions was another key goal. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. But, the site does not guarantee that youll take calls during those hours. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. No ones done this, Huckabay says. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Our Offices. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Want to become an Independent Liveops Agent. The cons are being able to work in your own home. Secure your consumer and SaaS apps, while creating optimized digital experiences. Some clients also pay commissions. I don't mind the extra training if they had compensation for it. Rather, you are self-employed meaning you work for yourself, or your business. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. To accept cookies continue browsing as normal. Login to track your existing support requests. Their consistency, professionalism and customer service are unparalleled in the industry. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Money is amazing, but like every job there are flaws. Get started on your new home business Flexibility. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Qualify and onboard contractors in record time. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Forgot password? Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. You are paid the the talk/email minute when working so your pay for each day will vary. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Independent Contractors are responsible for expenses and control their profit and loss. You can make money teaching it online. Earning potential. Collaboration tools are a huge part of us being successful, says Myers. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. They have to be accessible, easy to use, secure, and platform agnostic. Copyright 2023 Liveops, Inc. All rights reserved. Knowledge Base. Forgot password? Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Come on board! Find Out How & Apply . When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Liveops Nation Login. Flexibility. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. We would like to show you a description here but the site won't allow us. When I started it, my team said, Youre crazy. This means you can choose when, where, and how often to work! Health, Dental & Vision. Copyright 2023 Liveops, Inc. All rights reserved. Find top links about Liveops Nation Login along with social links, FAQs, and more. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Different programs have different pay structures. In todays day and age of misclassification lawsuits, youve got to make sure youre crossing your ts and dotting your is; and Openforce helps us do that every single day. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Universal Login. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Join the revolution of the modern contact center! Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Norton 360 with LifeLock helps keep your digital life safer. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Want to give someone something unique this holiday season? Join Liveops Nation and experience the freedom and autonomy of being self-employed! By Veronicas pandemic story is unfortunately all too common. Managing multiple systems, programs, and screens simultaneously. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops exists to improve people's lives, and . Copyright 2023 Liveops, Inc. All rights reserved. Creatively solving problems. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Be a superhero sales agent with great earning potential. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Sign in. View our background requirements here. Liveops | Okta . Forgot Password Enter the email address associated with your account. Main hustle or side gig its all up to you. And, no calls equals no pay. Public Relations e-mail (press@liveops.com) Locations. Cons. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! From professional services to documentation, all via the latest industry blogs, we've got you covered. Still have questions? Copyright 2023 Liveops, Inc. All rights reserved. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. First, check out our frequently asked questions about the agent experience and application process. Passwordless. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation.

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