These agencies . We look forward to seeing you there with HQN #IFFresearch Futures Housing Group First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Changes won't be saved until you sign up for an Enhanced Profile subscription. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Customer enquiries. This latest performance shows some areas where were hitting our targets and others where were not there yet. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. If you are reporting an emergency, please do not utilize this means of communication. All answers shown come directly from Stonewater Reviews and are not edited or altered. ;R?q:40? We aim to respond to all email queries within two working days. You could be our next: Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. stonewater customer promise. . endstream endobj startxref Does there seem to be diversity at Stonewater? Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. You can find it here. stonewater customer promise. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. We think we could be the perfect match for you too but which way will you swipe? #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Today is all about celebrating and recognising great customer service and the people who deliver it. 68% of employees think that Stonewater has a positive business outlook. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. Stonewater is a leading social housing provider. Not to mention all the roles that make a business function, in HR, Finance and IT. 2 Stonewater reviews. Your name * Your email address * Confirm email * After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Customer Promise Christian Lauterbach - Sicherheit im Betrieb. This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. 8th March 13:30 Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Others should be encouraged to follow their lead. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Retrofit is a key solution to some of the energy bill challenges were facing today. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. We manage around 32,500 homes in England for over 70,000 customers . If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. Development Manager ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Customer Service Advisor The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Select Accept to consent or Reject to decline non-essential cookies for this use. This button displays the currently selected search type. Interviewers were very welcoming and made me feel at ease. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. You must do this within 15 working days of our response. Survivors experience of the housing pathway %PDF-1.5 % California Insurance License #0G51436. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. (Usernames and Passwords are Case-Sensitive). Keeping customers safe and delivering quality services to you really matters to us. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. cscl star vessel flag autism and narcissism differences. This form will not work unless you enable cookies. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. z[|WC{]f. A free inside look at company reviews and salaries posted anonymously by employees. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. The process took 2 weeks. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Stonewater customer community group on Facebook. Scheme Co-ordinator The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Watch this space. You can update your choices at any time in your settings. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. hlRmk0+}K`,j"c[IvNsztiDc@h All content is posted anonymously by employees working at Stonewater. Project Officer Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. 610 0 obj <>stream The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with .

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