The QR code tries to connect then goes to an error. If you need a second unit, youll need to buy a new one. When the screen goes blank, release the ring. I am wondering if it's connected to another account in Google Cloud and hasn't been unsynced. This is a paste of @Stevew89 post, since you can't locate it. One of the main differences between multiple thermostats and temperature sensors is the number of thermostats or sensors you can add without any problems. Type in the entry key you see on the thermostat screen. I cant even add mine now. Choose your homes Wi-Fi network and then enter the password if needed to complete the step. 6.) Reset nest thermostat. 3. The above is the fix. The name you give to the Nest app MUST match a room name you've already created in the Google Home app. Carrier Thermostats How exactly are you supposed to remove the nest thermostat when the whole issue is that it wont add in the first place? Fix the problem by restarting the Wi-Fi router or changing the settings for effective results. Go to Settings and then Nest app and get the entry key. Perform update to firmware using thermostat. Ok So I tried everything in this thread. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. How to Tell If Someone is Invisible or Offline Discord. So, the user cannot control or configure the devices as before. Go to the top right of the screen and tap the More menu and then Reboot. The Nest doorbell works fine. Then when watching the attempted connection process in the app I noticed the animation was suggesting communication to my first thermostat. Users are reporting that they cant add a second Nest thermostat to their app. Did the thermostat give you the entry key? Basically, it is recommended to disconnect the device/devices that you connected first. The Nest Learning Thermostat cant be added as a second Nest thermostat to the iOS or Android apps. 5. Thank you! Google support said I had to create a new home. You may have a combination modem/router, or they may be separate devices. Contact Nest Support to Replace Your Nest Thermostat 8. Line up the pin connector and place the Nest back on its base. All within Nest app. Click the plus sign on the top right of the app home page and select "Set up device," then "New devices." 3. Make sure that youre selecting your home in the menu tab. Move closer to your router 5. During this step, you will need the entry key. Thanks for saving what was left of my day. But smart tech still being in its infancy stage, bugs such as the Nest Thermostat not connecting to the Google Home app or Nest app are to be expected. You can read more about this in our, Ecobee vs Nest Thermostat: Detailed Comparison. Can you add a thermostat in each room? Still not workingWifi working fine, all on same network. It couldn't see my networks from my phone. The entry key hangs and does nothing. If you ignore those updates, then the Nest app wont run to its full capabilities. If none of these work, factory reset the Nest Thermostat. Honeywell Themostats You still get the same and even better efficiency from your system and you increase the control of the temperature inside your home. Do a FACTORY RESET of the Nest when you are on the new router. Go to Settings and then Nest app and get the entry key.6.) Make sure that your mobile device is close to your router when you try to add your thermostat to the Nest app. First, make sure that your Wi-Fi connection is strong and stable. Just follow a few steps and it is done. I cant even get my thermostat added to my google home app so there is nothing to remove. Just do a reset as per the instructions then it will show up. The procedure is the same for both types. This is because Nest is now selling only single-unit thermostats. Cant connect the Nest 3rd gen Learning thermostat to my network. Once youve found this option and enabled it, youll need to enter the details of your second Nest Thermostat. Required fields are marked *. Firstly, unplug the Nest from the power and leave it for one minute. Be sure you're standing beside your Nest . This is a good thing, because it means that it will also be really easy to fix. Look for the Settings option on the right. Nor did using a non-5 G network. Several people suggested its a problem with the iOS app. Hello folks, I wanted to stop by and see how I could help. If two Nest thermostats are already installed in the home, you wont be able to add a second one without first deleting one of the existing ones. He has been a part of the top 5 ranking websites for the last five years and has received many awards for the writer of the month category. are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. Your thermostat will restart. Different zones and multiple thermostats in your home saves energy and thus money. 5.) In the meantime, if you need to control multiple devices with one account, we recommend using our guide on how to set up two-way communication with your smart home devices. I bought my 3rd gen from a previous owner. This happens on both brand new thermostats. Go to the Recommended Answer. If your Nest Thermostat won't connect to the app, check the internet connection and connect to a 2.4GHz WiFi band during setup. A reboot can help clear out any temporary bugs that might be plaguing the system, hence potentially washing out the issue and refreshing the system on the whole. Apparently, the initial setup of Google Home devices works best on 2.4GHz WiFi bands. Ive reset the thermostat multiple times and my google app can never find the thermostat. Super Health 2023 iOS or Android? Aprilaire Thermostat Keep your Nest products and app up-to-date. Remove your thermostat from the Nest app. However, it is quite rare for homeowners to install more than 5 temperature control devices in their homes. Go to Network,and tap Thermostat. Choose your thermostat and select Already installed to skip ahead to the entry key step. If anyone is still having this issue, I install these for work and the easiest workaround is going to the settings, scrolling to the right and clicking reset and then clicking on reset wwn settings. Every time it is able to connect to wi-fi, but not to the app. On the Nest app home screen tap Settings and then Add product. Note:Every router is different. 1. The QR code tries to connect then goes to an error. 2 hours of wasted weekend trouble shooting later, and still no luck. After the Update is complete, your second Nest thermostat must connect correctly. Sensi Note that youll soon receive a conformational email once you sign up. The Nest thermostat also lets you use your phone or tablet to remotely control it through the Nest app. Remove the parental controls and add the Nest thermostat to avoid triggering issues from your Wi-Fi firewall. This is one of the most common problems with Nest Thermostats that refuse to connect. 5 New Wix Features to Take Your Site to the Next Level, Good quality website templates for new bloggers, Create stunning websites easily with Wix Artificial Design Intelligence, What is Parallax Scrolling, Explained with Examples, Favorite Wix Staff Editor Hacks Reveal Details, Easy way to use free icons inside the Wix editor, Wix users show us how to do eCommerce right, Create beautiful medicine and health websites designed with Wix. Restart your router and modem to reset your internet connection. The battery needs to be at a certain charge to set it up. Different Nest thermostats can work together if you add them to your existing Nest app. - edited Get an answer from an expert on the Google Home Help Forum. Aquickly flashing data light mayalso appear. My thermostat just WILL NOT connect to my wifi - on neither the 5GHz NOR the 2.4GHz. Restart your Nest thermostat 4. Remember, you have only one thermostat with one set of schedules. Then I added the other two after with no issues. Google fails again, offering zero support and far fetched solutions that don't work. The Google Home and Nest applications are both available in the Apple App Store, and therefore can be used on any Apple device to pair and control the Nest Thermostat. You cant connect to your Nest Thermostat without it. Thanks for posting. You may need to consult your routers user manual forinstructions on how to restart your router. I just had to re-do this AGAINStill can't get ALEXA to get this one, but I will succeed her one of these days!!! Just check the WiFi connection, restart the Nest Thermostat, update the Nest app, adjust your router settings, or start setup from the beginning. Tap your thermostat on the Nest app home screen, then tap Settings. Learn how torestart or reset a Nest thermostat. Energy is not wasted on cooling or heating where it is not needed. After having done the above, you must first setup the device with which you were having issues. Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? According to Google, you can add up to 10 extra Nest thermostats to your HVAC system and control them all with only one Nest app. I kept getting theTD030 error. Now plug back in your router and check if your app is connecting with the second thermostat or not. The entry key hangs and does nothing. Thank the maker for Stevew89!!! Wait for 30 seconds, then plug your modem and router back in. Check the settings on your Wi-Fi router or access. Depending on the operating system of your device, it should be Google Play Store or Apple App Store. While the service is down, you may also geta message "The Nest service cant be reached right now" in the Nest app. A Nest Thermostat is a convenient way to digitally control the HVAC system in your home. I did not need to reset anything by the way. 5. I have had 2 HVAC repair guys over here and THEY cannot even figure out the issue. How to transfer the Nest thermostat to a new owner, What does it mean when your thermostat goes blank, How to control the temperature using the app, Schlage Lock Not Working After Battery Change [7 Fixes], How to Rekey a Schlage Deadbolt? OMG maybe nest should add this to their instructions on the link that pops up when you can't add the dang thing. Once done, try to add it to your account in the app again. When I went back and changed the name in Nest, the stat magically appeared in the Google Home app, and I was immediately able to use voice control on the Home speaker to alter the temperature. 189K views 3 years ago edtheoldtechguy has had a Nest 3rd Generation thermostat that will not connect to the internet for over a month. If you remove the 1st working one from the Google Home App completely, then go to the NEST app and add the others (which now you can add), then finally restart the thermostat and re-add the first one. Answered! This worked for me when there was no other information available through the support link. Then, try toadd your Nest thermostat to the Nest app again. After youve completed these steps, the app will guide you with prompts through the rest of the setup process. Open the Quick View menu on your Nest Thermostat by pressing the thermostat ring, Navigate to the reset option and press select, Unplug the Nest Thermostat from the power, During the minute wait, press the buttons on the Nest Thermostat to get rid of any remaining charge, Confirm the selection to begin the factory reset process. Contact your ISP if that is the case. Step 1: Connect your Nest Learning Thermostat to WiFi Press your Nest Learning Thermostat's ring to open the Quick View menu. I tried both the QR code and the entry key. It just worked after scanning WiFi, selecting it, and entering the password from the Nest. Here are the steps to fix Nest thermostat wont connect to app: The first thing you must do whenever you have any Nest problem is check its Wi-Fi connection. Below are the causes for Nest not connecting to app:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'extraalarm_org-medrectangle-3','ezslot_2',191,'0','0'])};__ez_fad_position('div-gpt-ad-extraalarm_org-medrectangle-3-0'); To fix second Nest thermostat wont connect to the app, its essential to follow a good troubleshooting guide. If your Nest thermostat has issues connecting to the Nest app or Wi-Fi network, you may get one or both of the following: Below are some steps you can take if youve just installed your Google Nest thermostat or have replaced it and can't addit to your account or getit online. After two days of trouble shooting I came across this post and the solution worked immediately. Update the Nest Thermostat firmware and the Google Home or Nest App. RMerlin: AX86U- 388.2 A1 // AX58 -388.2 A1 // AC68 - 386.9. Spent hours trying to get my stat on line. In addition, ensure that your smartphone should also have a good internet connection before you even open the Nest app. This will also help you in avoiding other issues concerning your Nest. My 3rd generation Nest Learning Thermostat won't connect to the app. Did you reset back to the factory settings. A deep search into forums brought forward a weird issue that isn't talked about a lot during troubleshooting and that is the use of dual-band WiFi. Max is a computer scientist specializing in home security devices, fire alarm systems, security cameras, and other smart devices. I took mine back to the factory settings and using my iPhone with the nest app, I scanned the QR codes and was able to install them, even installed 3 for a customer of mine, Thanks this worked but not sure why I lost the QR code scan option and only had option to enter entry key. Try factory resetting your second Nest if none of the above hacks helped you eliminate the connectivity error. Choose Network. Go to Settings and then Network and reconnect your thermostat to Wi-Fi. Thanks for this. Tap the right side of the Thermostat to open the menu. In order to perform a factory reset on your Nest Thermostat, simply follow the following steps: Do note that you will have to set the Nest Thermostat from scratch again, just like when you initially bought or unboxed the device.